Case Studies

Case Study #1 The shopper at a roadshow who did not realise she bought an insurance policy

Case Study #2 The holiday-maker who lost his credit card

Case Study #3 The phishing scam that led to unauthorised credit card transactions

Case Study #4 When travel plans go awry

Case Study #6 A health insurance claim

Case Study #7 Allegation of mis-selling at a bank branch

Case Study #8 A vulnerable customer who mistakenly purchased an insurance policy

Case Study #9 Discovering an old fixed deposit slip

Case Study #34 Unauthorised Transactions made through a Digital Wallet

Case Study #35 Losing a Credit Card while Travelling

Case Study #36 A Delay in Crediting Funds by a Payment Service Provider

Case Study #37 A Dispute Over a Trading Platform Error

Case Study #38 Alleged Mis-Selling of Premium Financed Policies

Case Study #39 Servicing Advice Provided by Insurance Agent on Surgical Claim

Case Study #40 A Personal Accident Claim that was Rejected

Case Study #41 Companion Benefits Under Travel Insurance