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Case Study #1 The shopper at a roadshow who did not realise she bought an insurance policy
Case Study #2 The holiday-maker who lost his credit card
Case Study #3 The phishing scam that led to unauthorised credit card transactions
Case Study #4 When travel plans go awry
Case Study #6 A health insurance claim
Case Study #7 Allegation of mis-selling at a bank branch
Case Study #8 A vulnerable customer who mistakenly purchased an insurance policy
Case Study #9 Discovering an old fixed deposit slip
