Before submitting your complaint, please upload the relevant supporting documents. These documents will help us understand your case better and enable us to assist you more effectively.
The supported file formats include:
- Documents: pdf, docx, pptx, xlsx
- Images: bmp, gif, jpeg, jpg, png
- Audio files: mp3, wav, wma
- Video files: avi, mp4, mpeg, mpg
- Compressed files: 7z, zip
To guide you in preparing your submission, please click on the relevant product or policy type below to view the list of documents typically required for your complaint.
1. Current Account/ Savings Account/ Fixed Deposit
- Account statement or passbook showing name of the accountholder, account number and the disputed transactions
- Correspondence (e.g emails, letters or messages) with the financial institution and their responses to your dispute
- Police report, if dispute involves unauthorised or fraudulent transactions
- Email or SMS alerts/notifications related to the disputed transactions
- Authorisation form, if account is jointly held
2. Credit Card/ Charge Card
- Credit card statement showing name of the cardholder, card number and the disputed transactions
- Correspondence (e.g emails, letters or messages) with the financial institution and their responses to your dispute
- Police report, if dispute involves unauthorised or fraudulent transactions
- Email or SMS alerts/notifications related to the disputed transactions
3. Loan Account (e.g. Housing Loan, Renovation Loan, Business Loan)
- Loan statement showing name of the accountholder, account number and the disputed transactions
- Correspondence (e.g emails, letters or messages) with the financial institution and their responses to your dispute
- Letter of Offer issued by the financial institution (if available)
- Authorisation form, if the loan is held jointly
4. Investments
- Account/Portfolio statement showing name of the accountholder, account number and the disputed transactions
- Correspondence (e.g emails, letters or messages) with the financial institution and their responses to your dispute
- Sales documents such as application forms, financial needs analysis (if available)
- Product brochure, prospectus or factsheet (if available)
5. Electronic Transactions and Payments
- Account statement showing name of the accountholder, account number and the disputed transactions
- Correspondence (e.g emails, letters or messages) with the financial institution and their responses to your dispute
- Police report, if dispute involves unauthorised or fraudulent transactions
- Transaction receipt, telegraphic transfer application (if available)
6. Life Insurance Products (e.g. Annuity, Endowment Plan, Health Insurance, Investment-Linked Policy, Term Life Insurance, Whole Life Insurance)
- Policy document/contract including the policy schedule, terms and conditions
- Correspondence (e.g emails, letters or messages) with the financial institution and their responses to your dispute
- Written approval from company’s Human Resources deparment (applicable only for Group Health insurance policies)
- Financial needs analysis (if available)
- Assignment documents, if policy has been assigned
- Bills, invoices, receipts, medical reports (applicable for Health & Accident claims)
7. General Insurance – Motor Accident Products, including third party claims
- Policy document/contract including certificate of insurance, terms and conditions
- Correspondence (e.g emails, letters or messages) with the financial institution and their responses to your dispute
- General Insurance Association (GIA) Accident report/ Traffic police report
- Police investigation outcome
- In-car video recordings (if available)
- Proof payment to the repairer e.g bills, invoices, receipts, quotations (if applicable)
- Surveyor report and coloured photographs of the damaged vehicle/ accident scene (if applicable).
- Rental agreement, invoice or receipt for alternative vehicle (if applicable).
8. General Insurance – Other Products (e.g. Travel insurance, Home insurance, Accident & Health insurance)
- Policy document/contract including the policy schedule, terms and conditions
- Correspondence (e.g emails, letters or messages) with the financial institution and their responses to your dispute
- Supporting documents for expenses claimed e.g. bills, invoices, receipts